Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Vehicle Claim Center ("we," "our," or "us") collects, uses, and shares personal information when you visit vehicleclaimcenter.com and submit a case review request. By using this site you agree to the practices described below.

Information We Collect

We collect information you provide directly when you fill out our case review form, including:

  • Name, phone number, email address, and ZIP code
  • Details about your accident — vehicle type, accident date, injury status, insurance status
  • Your consent to be contacted

We also automatically collect certain technical information when you visit our site, including your IP address, browser type, operating system, referring URL, and pages visited. This information is used for security, analytics, and improving our service.

How We Use Your Information

We use the information you provide to:

  • Review your claim inquiry and match you with an appropriate claims professional
  • Contact you by phone, email, or text message regarding your case
  • Maintain a record of your submission for quality assurance and compliance purposes
  • Improve and operate our website and services
  • Comply with applicable laws and regulations

How We Share Your Information

We may share your personal information with affiliated claims professionals, referral partners, and third-party service providers in our network who assist in evaluating and handling your claim. These parties are required to use your information solely for the purpose of responding to your inquiry and providing claims-related services.

We do not sell your personal information to unrelated third parties for their own marketing purposes. We may disclose information as required by law, court order, or governmental authority.

TCPA & Marketing Communications

By submitting our contact form, you expressly consent to be contacted by Vehicle Claim Help and its network partners using automated telephone dialing systems, pre-recorded messages, artificial voice, text messages, and email. You may opt out at any time by replying STOP to any text message or by emailing us at claims@vehicleclaimcenter.com. Opting out will not affect your ability to receive services.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can instruct your browser to refuse cookies, though some features of the site may not function properly as a result. We do not currently use third-party advertising or retargeting cookies.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. When your information is no longer required, we securely delete or anonymize it.

Your Rights

Depending on your state of residence, you may have the right to access, correct, or request deletion of your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have collected and to opt out of certain sharing practices. To exercise any of these rights, please contact us at claims@vehicleclaimcenter.com.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Vehicle Claim Center
Email: claims@vehicleclaimcenter.com
Phone: (800) 555-0199